Are you an experienced administrator who thrives in a fast-paced, customer-focused environment?

Are you naturally solution-focused, detail-oriented, and a real team player?

If so, we want to hear from you.

This is a fantastic opportunity to join a well-established and respected textile manufacturer as a Sales Administrator within a busy and supportive customer care team.

Please note: this role does not involve outbound sales – you’ll be providing vital administrative support to the sales function.

• This is a full-time, permanent position based on-site (please note: hybrid working is not currently offered)

What you’ll get

• Salary: c£25k – £27k pa
• Early finish every Friday
• Generous staff sales with significant discounts
• 22 days holiday plus bank holidays, increasing with service, and additional holiday incentives
• Health & Safety voucher scheme to reward safe working

About you

• You’ll have 2–3 years’ experience in a similar sales administrator, customer care, or administrative role.
• A true team player who enjoys working collaboratively in a lively, hands-on manufacturing environment
• Have the confidence to liaise across departments, including shop floor staff, to resolve customer queries around quality or lead times
• Being calm and collected under pressure, you’ll be able to handle a high volume of queries and order processing
• Naturally system-savvy with previous experience with SAP or similar systems is highly desirable
• A proactive problem solver who takes initiative and brings solutions to the table

About the role

• You’ll ensure all sales orders are accurately received and transferred to SAP for manufacturing
• Co-ordinate order intake with production capacity and transport availability to meet customer expectations
• Handling customer enquiries, complaints, credit requests and liaising with NPD, Quality, and Credit Control
• With excellent time management, you’ll organise delivery schedules and customer collection arrangements (e.g. pallets)
• You’ll be representing the team in manufacturing and transport meetings, sharing updates and gathering feedback
• Processing orders through the internal systems
• Occasionally delivering product-specific sales training to retail customers (Consumer Department)
• Confident in collaborating with and supporting the wider team with general administrative duties

About the company

• This is a long-standing UK textile manufacturer with a proud heritage and strong core values.
• With a loyal workforce – many with 30+ years’ service, they pride themselves on stability, quality, and reinvestment in people and production.
• Supplying to well-known high street retailers, they offer an excellent working environment and a chance to become part of something lasting.

We’re looking to bring someone on board as soon as possible.

If you meet the criteria or feel your character and work ethic make you a great fit, apply now or call Lucy Bailey on 0161 883 2126 for a confidential chat.