We have a brand new role available for a Field Service Manager with a key focus on customer service. The role is based in Middleton and will suit someone with technical service and engineering skills & experience.

Are you an engineer by trade?
Are you passionate about providing world class customer service with regards to technical products?
Are you an effective people manager?

If so, then this opportunity could be just what you’re looking for!

What You Get

• Negotiable basic salary DOE
• Enhanced pension
• 25 days holiday + stats
• Life assurance
• The opportunity to work for a world class manufacturer who dominate their marketplace.

The Job

• You’ll be responsible for a small team of field service engineers and administrators who are often overseas.
• You’ll be responsible for the effective planning, resource management and coordination of the team when working on overseas installations/commissioning, process optimisation and general maintenance and repair.
• You’ll ensure that all relevant drawings and documentation relative the engineers visits are complete and available.
• Dealing with customer queries regarding technical or engineering issues.
• Liaise with other business units with regards to major installation projects.
• Create and issue technical quotations, order creation and definition and relevant costings, and follow up as needed
• Organise staff training, approval of flights and expenses
• You will be required to visit some customer sites overseas on an infrequent basis, mainly in the period of induction.

About You

• Previous leadership experience is essential, ideally with an understanding of the management of remote teams.
• Engineering qualification, ideally HNC or above.
• Experience of coaching and developing teams.
• PC literate with MS Office and MRP/ERP management systems.
• You’ll be a confident and articulate communicator – telephone, face to face and written.
• Excellent customer service skills.

If you feel that you have the relevant qualities to take on this role, then get in touch now for more information.